Returns Policy — Cantinho LimArt

Last updated: 25 September 2026

Every Cantinho LimArt piece is printed and packed by us, with care. If something doesn't go as expected, we want you to feel comfortable sorting it out with us — here's exactly how.

Your Right to Return (14 days, no questions asked)

You have 14 calendar days from the day you receive the product to cancel your purchase — without having to give a reason. This is a right guaranteed by law (Portuguese Decree-Law no. 24/2014, implementing the EU Consumer Rights Directive) and we honour it without extra red tape.

To exercise it, email us at cantinholimart@gmail.com with your order number within the 14-day period.

How It Works

1. Contact us with your order number — we'll reply with the return address and next steps.
2. Send the product back in its original packaging whenever possible.
3. Once the return has proof of tracking, we process the refund — no later than 14 days after we receive the product back (usually sooner).

Return shipping costs: paid by the customer, except when the problem is on our side (see "Faulty Product or Our Mistake" below).

Refund

We refund using the same payment method used for the purchase, as soon as we confirm receipt of the product (or proof of shipment). No hidden fees, no unjustified delays.

Condition of Items

We're happy for you to try the product to see if it's right for you — but, like any shop, we ask that it isn't used beyond what's needed to check it. If an item comes back with significant signs of use, the refund amount may be adjusted proportionally; this isn't a penalty, it's about being fair to the item's real value.

Faulty Product or Our Mistake

If the product arrives damaged, faulty, or isn't what you ordered, that's on us — including the return costs. To sort this out quickly, please email us a photo of the problem before sending the return; this often lets us fix it straight away, without you even having to send the product back.

Custom or Made-to-Order Products

By law, the right of withdrawal does not apply to goods made to the customer's specifications. Whenever this applies to a specific product, we state it clearly on the product page itself, before purchase — never as small print afterwards.

Complaints Book

This business has an Electronic Complaints Book (Livro de Reclamações Eletrónico), available at www.livroreclamacoes.pt.

Talk to Us

Any questions, before or after you buy: cantinholimart@gmail.com. We're a small shop and every order matters — if something goes wrong, we'd rather solve it with you than argue over a policy.